Troubleshooting
On this page
Common problems
Problem | Fix |
|---|---|
The app does not open. | It may already be open in the tray. Click its icon next to the clock (click the small arrow ^ if you do not see it). If not, restart the computer and try again. |
The window is gone but the app is running. | Click its icon next to the clock. To quit for real, right-click the icon and choose Quit. |
The table has fewer readings than the file. | Choose All routes and empty the search box. |
A file cannot be opened or saved. | It is probably open in Excel. Close it there and try again. |
Pull online or Post online does not work. | Check the internet, then the API address and the upload key in Settings. |
The app asks for the licence again. | Read the reason on the screen and see Your licence. |
A button does nothing and the message says Another job is still running. | Wait for the current job to finish, then try again. |
The app is too busy to start this job now. | Wait a moment and try again. |
The screen looks too small or too big. | Make the window bigger or smaller, or double-click the title bar. |
Error codes
A red message starts with a code. The first number says where it comes from: 1 files, 2 the readings server, 3 AMR export, 4 Carry-Over, 5 licence, 6 updates, 9 unexpected.
Code | Meaning | What to do |
|---|---|---|
RM-1001 | A file could not be read. | Close it in other programs (Excel) and check it was not moved. |
RM-1002 | A file could not be written. | Close it in Excel, or save under another name or in another folder. |
RM-1003 | Not a readings file. | Open an import CSV (.csv) or a readings file (.json). |
RM-1004 | The .json file was not made by Readings Manager. | Open a file made by Save or Export to JSON. |
RM-1005 | A line of the import CSV has too few columns. | Ask whoever made the file to fix the line named in the message. |
RM-2001 | No API address is set. | Enter it in Settings. |
RM-2002 | No upload key is set. | Enter it in Settings. |
RM-2003 | The server refused the request. | Status 401 or 403: the upload key is wrong. Otherwise try again later. |
RM-2004 | The server could not be reached. | Check the internet and the API address. |
RM-2005 | The server did not send readings. | Try again later; tell the IT staff if it continues. |
RM-2006 | There are no readings to post. | Load the cycle first. |
RM-2007 | The server address has moved. | Put the new address from the message in Settings. |
RM-3001 | The AMR file was not written because of errors. | Fix the red lines of the report and export again. |
RM-3002 | No AMR input was given. | Use the loaded readings or choose a file. |
RM-3003 | The electronic multiplier is not valid. | Use a whole number above 0, such as 1000. |
RM-4001 | The Carry-Over file has no rows. | Choose the right file and check the header row option. |
RM-5001 | The licence could not be activated. | See Your licence. |
RM-5002 | The licence is not valid any more. | See Your licence. |
RM-5003 | Offline for too long. | Connect to the internet. |
RM-6001 | Could not check for updates. | Check the internet; try later. |
RM-6002 | The update could not be downloaded. | Try again from Settings. |
RM-6003 | The update could not be started. | Restart the app and try again. |
RM-9001 | Something unexpected went wrong. | Write down what you were doing and send the log file to support (below). |
Asking for help
If the fix above does not help, ask your supervisor first. Then open a support ticket with XSSIT, or report a bug if the app does something wrong. Include the code of the message (for example RM-2004).
Last updated October 28, 2026